1. Eligibility for Returns & Refunds
We accept return requests within 24 hours of delivery under these conditions:
✅ Damaged Packaging – The product arrived with torn or compromised packaging.
✅ Incorrect or Incomplete Order – Wrong item, size, model, or missing accessories.
✅ Used or Expired Product – The item was delivered in a used or expired state.
Returns must be in their original packaging, unused, and accompanied by the receipt.
Items NOT eligible for return:
❌ Items damaged after delivery.
❌ Products used or opened unless defective.
❌ Items returned due to a change of mind.
2. Refund Process
Upon approval, refunds will be processed as follows:
🔹 Inspection & Confirmation: The returned item will be inspected before approval.
🔹 Refund Method: Refunds will be issued via MPESA or as a store credit.
🔹 Processing Time: Refunds will be completed within 14 days after approval.
🚨 Sealed items cannot be opened before payment.
3. Exchange Policy
If you receive a defective or incorrect product, you may request an exchange instead of a refund. Contact us within 24 hours of delivery to initiate the process.
4. How to Request a Return or Refund
To initiate a return or refund:
1️⃣ Email us at support@mymeddevices.com with your order details and reason for return.
2️⃣ Call or WhatsApp us at (+254) 715-250836 for immediate support.
3️⃣ Provide Order Confirmation – You must have the original order number.
Our team will guide you on the next steps.
5. Contact Us for Support
For any questions or concerns about returns and refunds, reach out to us:
📧 Email: support@mymeddevices.com
📞 Phone: (+254) 715-250836
We value your trust and strive to ensure customer satisfaction with every purchase.