FAQs

Frequently Asked Question

MyMedDevice is Kenya’s most trusted online store for affordable and genuine home-based medical devices and equipment. We aim to empower individuals to take control of their health by providing high-quality products and exceptional customer service.

How can you help me?

We provide a wide range of home-based medical devices and equipment to help you manage your health effectively. From blood pressure monitors to glucose meters, we offer products that are reliable, affordable, and easy to use. Our team is also available to assist with product selection, usage guidance, and after-sales support.

What is a return policy?

We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return it within 5 days of delivery for a refund or exchange. The product must be unused, in its original packaging, and accompanied by proof of purchase. Please contact our customer support team to initiate a return.

What payment methods do you accept?

We accept a variety of payment methods, including M-Pesa, credit/debit cards, and bank transfers. All payments are processed securely to ensure your information is protected.

Are your products genuine and certified?

Absolutely! We only stock genuine, certified, and high-quality medical devices and equipment. All our products meet strict quality standards to ensure your safety and satisfaction.

Health Tips & Resources

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Product Recommendations

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Everything You Need to Know

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How long does shipping take?

We offer fast and reliable shipping across Kenya. Delivery times vary depending on your location:

  • Nairobi: 1-2 business days

  • Other major cities: 2-4 business days

  • Remote areas: 5-7 business days

How can I contact customer support?

You can reach us via:

Are your products certified and genuine?

Yes, all our products are genuine, certified, and meet strict quality standards. We partner with trusted manufacturers to ensure your safety and satisfaction.

Do you offer discounts for bulk orders?

Yes, we provide special discounts for bulk orders. Contact our sales team at (+254) 715-250836 / info@mymeddevices.com  for more details.

Do you ship internationally?

Currently, we only ship within Kenya. However, we’re working on expanding our services to other regions. Stay tuned for updates!